Account Setup FAQs

Why should I create a Kroger online Pharmacy account?
It makes managing your prescriptions much easier! You can set up Auto Refill, review convenient expense reports and view your prescription history. You can also transfer prescriptions from another pharmacy to any Kroger Pharmacy and have us fill your new prescriptions.

How do I set up and gain access to my patient information?

I don't have a Kroger.com account:
  1. From the My Prescriptions page, Click the Create an Account button.
  2. Follow the instructions to create a Kroger.com account.
  3. Once you have created your Kroger.com account, in the top navigation, navigate to My Prescriptions.
  4. Click on the Sign in. Sign in with your newly created Kroger.com account information.
  5. Follow the instructions on the Add Online Prescription Management page to access your patient information.
I have a Kroger.com account:
  1. Click the Sign In button and enter your email address and password.
  2. In the top navigation, click My Prescriptions.
  3. Click on the Sign in button.
  4. Follow the instructions on the Add Online Prescription Management page to access your patient information.
Can I set up an online Pharmacy account if I don't have a prescription number?
You need a Kroger Family of Pharmacies prescription number to create an online Pharmacy account. Please contact your local Kroger Family Pharmacy for this information.

What if more than one family members share an email address?
Each adult is required to have their own Kroger.com account to gain access to patient information.

Where can I find my prescription number?
You’ll find your prescription number on the label attached to your prescription bottle. The number is also printed on the prescription receipt you received at the Pharmacy.

Why is my personal information in two places on my account?
Due to HIPAA regulations, we are required to keep your Pharmacy patient information separate from your Kroger.com account information.

Why is my Plus Card listed in two different places?
Your Plus Card is used on Kroger.com for loading digital coupons and viewing fuel points. If you add your Plus Card to your account, it will be linked to your Pharmacy profile and will help make your checkout process quicker.